Privacy Policy

Tulich Family Communities takes seriously the privacy of those that visit our web site. We have established this Privacy Policy to communicate what information we collect and how that information is used and safeguarded.

By accessing this website (, you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.

What information is collected, and why?

When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user’s browser type. We also collect specific information regarding the user’s session on our website. This includes items such as the date and time of the visit and the pages viewed.

Sometimes we ask a user to voluntarily provide personally identifiable information (PII). This information generally includes, but is not limited to, name, e-mail address, postal address, and telephone number. We request this information when the user requests one of the following:

  • To register to attend an on-line seminar or demonstration
  • To receive specific information from us such as a whitepaper or code sample
  • To sign up for a mailing list
  • To correspond with us
  • Or any other such activity that we deem necessary

Tulich Family Communities does not collect any personally identifiable financial or health-related information. We do not intentionally collect information from children under the age of 13.

How is the information used?

Non-personally identifiable information (non-PII) is collected to allow us to analyze how our website is used and to improve the content and service the website provides.

Personally identifiable information is collected for analysis to improve the content of the website and the services we provide the user.

Tulich Family Communities owns the collected information and will not sell, trade, or rent the information to others. We may use the information to continue contact with the user. This may include contact such as follow-up calls, e-mail correspondence, or mail correspondence to follow-up on the contact or to provide marketing information about promotions, new services, or important website changes. Tulich Family Communities may share this information with its business partners for the specific purpose of a promotion or service offering.

Are “Cookies” used on the website?

“Cookies” are small pieces of information that are placed on a web user’s hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a Web site transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the Tulich Family Communities site if you do so.

How is personally identifiable information safeguarded?

Tulich Family Communities utilises industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis.

Links to other web sites

Tulich Family Communities web site may contain links to other internet web sites. Tulich Family Communities neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-Tulich Family Communities web sites.

How to opt out of correspondence

Based on the information a user has provided, Tulich Family Communities may send e-mail correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.

COVID -19 Updates

Latest NSW Health Update as at 25 January 2021


All visitors must wear a surgical mask whilst in the facility.

Areas of concern

Areas of increased testing in NSW are:

  •  Northern Area of the Northern Beaches
  • suburbs in the Canterbury LGA - Ashbury, Belfield, Campsie, Canterbury, Clemton Park, Croydon Park, Earlwood, Hurlstone Park)
  • Cumberland City Council
  • suburbs in the Mount Druitt area - Bidwell, Blackett, Doonside, Dharruk, Emerton, Hebersham, Lethbridge Park, Minchinbury, Mount Druitt, Shalvey, Tregear, Whalan, Wilmot
  • Rooty Hill

New Zealand

  • Any person who has been to any areas of concern in New Zealand since 14 January 2021.
  • Visiting an RACF

    • All residential aged care facilities in NSW should support visits for residents, unless the facility is experiencing a COVID-19 outbreak, or where visitors are in a category requiring restriction of access. Allowing visits while maintaining appropriate screening and infection prevention measures improves the health and wellbeing of your residents.
    • Visitor access should be in line with the screening requirements set out in the Public Health (COVID-19 Aged Care Facilities) Order (No 4) 2020
      ✎ EditSign

      and the guidance outlined in the Industry Code for Visiting Residential Aged Care Homes during COVID-19 and the CDNA National Guidelines for the prevention, control and public health management of COVID-19 outbreaks in residential care facilities in Australia.

    • Record every visitor's name, phone number and date and time of entry (and time of exit where possible). Electronic check-in methods (such as QR codes) are recommended by NSW Health and should be used where possible. Hand-written records (when they are collected) should be legible and need to be provided to NSW Health as soon as possible, but at least within 4 hours, when needed for contact tracing. Records should be kept for a minimum of 28 days.

Visitation  & Access to Kintyre Lodge, Dubbo

  • subject to entry criteria and conditions below, resident visitations can occur without notice between the hours of 10:00am and 4:00pm DAILY
  • all visitors MUST NOT visit when unwell or displaying any signs of a cold/flu, respiratory or COVID-19 symptoms.
    • To respond truthfully to COVID-19 screening questions asked by the home’s staff.
    • To treat all staff with respect and courtesy, and to follow their instructions.
    • Contact the home before visiting, to secure a mutually convenient time.
    • To follow visiting requirements including providing evidence of up to date influenza vaccination, infection and prevention control measures such as washing hands, use of visiting windows, remaining in residents’ rooms, or in designated areas and Social Distancing and Hygiene Requirements – as directed by Kintyre Lodge staff
  • Subject to entry criteria and conditions below, resident exits can occur with prior written request of >48 hours, and subject to approval, detailing
    • venue address; gathering time; names of all people attending; transport  mode, COVID-19-safe practices & telephone numbers of all contacts
  • there shall be no impediment to immediate essential health and medical requirements

Permitted Entry

  • employees – restricted to areas necessary to perform duties where no alternative arrangements suffice
  • contractors & suppliers of goods/services deemed essential – as per Care Manager provider listing and restricted to minimum areas necessary
  • union representative – pursuant to express prior arrangement with the Care Manager; upon  production of an entry permit and only in designated area
  • health, medical or pharmaceutical professional providing services to a resident – as  per Care Manager approved provider listing with area restricted to resident’s room
  • person providing personal care services to a resident – as per Care Manager-approved provider  listing and area restricted to resident’s room or approved alternative
  • person providing a care and support visit to a resident, including end-of-life support;  eg. family/friend visitors – area restricted to resident’s room or designated visiting  areas
  • NDIS participant support staff – subject to meeting facility entry criteria and  maximum 1 support person – all prior-approved by Clinical Director or Care Manager
  • volunteers – support services subject to meeting facility entry criteria and maximum  1 volunteer per episode – all prior-approved by Clinical Director or Care Manager
  • emergency management or law enforcement personnel – as required to discharge  responsibilities, unimpeded
  • prospective resident – as required to provide reasonable overview and showing at Care Manager
  • person holding a verifiable Ministerial exemption from exclusion – as required to  discharge responsibilities attached to exemption, unimpeded

Conditions of Entry for all – unless varied by special consideration 

  • maximum of two (2) visitors at a time per resident – visitors can be any age
  • visits undertaken in resident’s room subject to maximum time span of 2 hours
  • visits undertaken in designated outside areas subject to maximum time span of 3  hours
  • strictly NO visits to occur in resident communal areas
  • Spouses, siblings and offspring, whilst subject to a maximum of two (2) persons  visiting at a time, limited to maximum time span of 4 hours
  • minors must be closely supervised and all persons must fully comply with all conditions of entry
  • social distancing practices (no closer than 1.5mtrs) must be engaged at all times  unless impracticable in the course of employees and contractors providing services
  • hand sanitising immediately upon entry and prior to exiting facility
  • personal hygiene must be tightly controlled, particularly of children

Expressly Excluded Resident Exits

  • attendance at any event where any attendee would otherwise be excluded from entering the facility

Resident Social Distancing Requirements

  • Facility to continue emphasis on ensuring social distancing practices and compliant personal hygiene of residents within the facility at all times
  • Resident gathering in communal areas, indoor or outdoor, to be limited to maximum of 20 persons at any one time in each communal area

Special Visitor Entry/Facility Exit Consideration

  • available on case-by-case basis; whether on compassionate grounds or by way of risk  assessment – approved only by the Clinical Director or Care Manager

Next Review Date – Can be varied at any time

Latest NSW Health Public Health Orders