FAQs

Here are the most frequently asked questions about Kintyre Living. If you have any questions that are not addressed here, please get in touch with us.

Can I bring a pet?

Pets are welcome at Kintyre Living with the prior consent of management. Cats must wear a bell on their collar at all times and remain inside at night. Dogs are to be on a leash when in common areas. The rural aspect of the village encourages you to exercise your dog while exploring our grounds and parklands.

Can I have visitors stay over?

We encourage residents to maintain strong links with relatives, friends and the broader community. Visitors or short-stay guests are welcome any time, and there is no need for you to get our consent or let us know they are coming. A visitor or short-stay guest is somebody who visits during the day or stays overnight for up to two weeks.

We ask that you gain our consent if you want to have a guest live with you on a temporary basis. A guest is somebody, other than a spouse or de facto, who intends to stay for more than two weeks. We will not unreasonably refuse such a request.

Who has access to my home?

Kintyre management has access to a master key. This arrangement is in place for the benefit of residents in case of an emergency or should you misplace your keys.

What about refuse & recycling?

Refuse shelters will be provided at convenient locations throughout the site. These will include facilities both for general refuse and recycling bins. Our staff arrange for these enclosures to be maintained and for waste bins to be emptied at regular intervals.

What is available for the residents on site?

Kintyre Living offers a fully equipped workshop, community garden,  caravan parking and onsite car wash facilities, providing country living that is enjoyed by residents.

For added convenience, Kintyre Living offers a 12-seater light passenger vehicle which is available to residents for regular shopping trips to Dubbo CBD and/or Orana Mall. There is also a free home delivery service provided by local businesses including a supermarket, Meals on Wheels, newsagent and chemist.

The centrepiece of this brilliant development is the residents’ Country Club with an indoor, heated swimming pool, bowling green, half-court tennis, gym, lounge with fireplace, covered outdoor entertaining areas with BBQ, kitchen and bar, library and internet café, and hairdressing salon.

The Country Club offers residents at Kintyre Living a wonderful central location where they can participate in a range of activities, host special events and have an exclusive meeting place to call their own.

What is the weekly recurrent charge?

Common to all retirement villages, there is a weekly recurrent charge. This is paid monthly in advance and covers all normal home ownership costs including (but not limited to):

  • Council, water & sewerage rates
  • Building insurance (not personal contents insurance)
  • The cost of maintenance of buildings, plants & equipment, common areas, gardens
  • Energy costs of public & common areas
  • The cost of village management & administration
  • Monitoring the 24-hour residents and emergency alarm system
  • Routine maintenance ie: pest control, cleaning of gutters and eaves, window cleaning
  • Accountancy and audit fees
  • Administration
  • Other general costs of running the village.

What level of security is offered for the residences?

Security screen doors are provided on front, laundry and patio doors. Deadlocks have been installed on front and laundry doors as well as window locks to all windows.

Security alarm and motion detectors can also be installed in residences and linked to your emergency call phone upon request. There would be a charge for this service as it is not covered under the weekly recurrent fee.

What level of management do residents have at Kintyre Living?

Management is committed to providing formal and informal opportunities to meet with residents, to hear concerns and to identify areas in which the services we offer can be improved.

Residents’ meetings are held on a regular basis to review the day-to-day operation of the village, to approve budgets and to provide input into the management of the village.

What other personal care services are available?

Additional personal services such as interior window cleaning, spring cleaning, laundry services, meals, shopping and personal care are available based on a fee-for-service basis. This means that you can be assured of the availability of care and personal services that meet your changing needs. A schedule of fees for these services is available at the office.

Kintyre Living not only offers a great team on site, but we are thrilled to have opened our state-of-the-art Kintyre Lodge in August 2018 which offers 24 hour care and support. Learn more about the lodge here (Kintyre Lodge).

Who looks after my home if I go on holidays?

One of the many benefits of residing at Kintyre Living is that you can go on a holiday knowing that your home and garden will be maintained and cared for while you are away.

We will even hold your mail until your return or redirect it to your next travel destination.

Who is responsible for the maintenance of my residence?

Our handyman will gladly assist with maintenance requests including changing light bulbs, fixing leaky taps and more. This service is included in your weekly recurrent charges.

Who maintains the landscaping?

All of our grounds and yards are maintained by our staff.

You are welcome to establish your own personal garden space – you just need to discuss this with management first.

Our policy encourages your endeavours in this regard but reserves the right to return the garden space to low-maintenance plantings if you are no longer able to maintain the space yourself.

COVID 19 Updates and Visitation Requirements

From Monday 11th October 2021

Please take note of the arrangements outlined below, which is subjected to change at short notice pending directions from state and federal public health advice.

  • Kintyre Lodge is permitted two visitors per day and visits must occur in resident’s room or in an outdoor area. The outdoor areas will need to be booked in advance with our receptionist. Visitors cannot enter resident communal areas such as lounge or dining rooms.
  • No children aged 12 or under will  be allowed and is excluded from visiting until further notice.
  • A dedicated Covid Marshal will be on site to assist you upon entry of the facility.
  • All visitors will need to provide evidence of their double dose of the Covid vaccination to the Covid Marshal.
  • All visits to occur between 9:00 am and 5:00pm – 7 days.
  • All visitors will be required to sign in with the QR code on entry to the facility.
  • All visitors will be subjected to a Rapid Antigen test by the Covid Marshal, and if results is deemed negative, you will be allowed to proceed with the visit.
  • All visitors must undertake a wellness check on arrival. Please be patient and maintain social distancing if you have to wait, while others complete the wellness check ahead of you.
  • All visitors are required to always wear a mask when visiting.
  • All visitors must wash their hands thoroughly before entering and leaving the facility or use alcohol-based hand sanitizer.
  • After signing in, please proceed directly to the room of the person you are visiting or outdoor location.
  • Please maintain social distancing, unless assisting with personal care, such as meals; do not stop to chat with others as you make your way to and from visiting your loved one.

Please DO NOT visit if you have recently been to any local, interstate or overseas venues, case locations or geographical areas of risk listed on the NSW HealthACT Health, or Queensland Health websites. Please check these websites for updated information before you visit.

 We will continue to consider visitation outside of the 9-5pm hours for compassionate or palliative care needs. This will continue to be approved by the Facility Manager.

We look forward to progressively welcoming families back into our facilities.

Should you have further enquiries, please do not hesitate to contact me on :

(02) 6884 2500

0447 969 520

 Yours sincerely

Judith Muchirawehondo

Acting Facility Manager

Kintyre Lodge

Latest NSW Health Public Health Orders